餐飲部Food and Beverage-西餐服務員Western Restaurant waitress

A. Working Procedures 工作程序 

    Greet the guest

   Ask about reservation information

   Lead the guest to the table

   Take the order

   Serve the dishes

   Get the bill paid

B. Basic Vocabulary 基礎詞匯

C. Situational Conversations 情景對話

                  Taking Orders 點餐

(W: Waitress; G, G1, G2: Guests)

W: Good evening, Sir. Do you have a reservation?

G: Yes, for two people in the name of Liang.

W: Ah, yes. Would you follow me, please?

G: Thank you.

W: This way, please. ……

W: Are you ready to order now, Ma’am?

G1: Yes. I’d like the sole.

G2: I’ll have a T-bone steak, please.  

W: How would you like you steak?

G2: Rare, please. 

W: What  vegetables would you like?

G1: I’ll have the fresh peas with my sole.

W: Will there be anything else?

G2: No, I think that’s all, thanks.

                     Breakfast 早餐服務

(W: Waitress; G: Guest)

W: Good morning, Ma’am. Would you care to order from the menu?

G: Yes.

W: What kind of breakfast would you like?

G: I want an English-style breakfast, please.

W: Would you like porridge or corn flakes?

G: Sunny-side up.

W: And would you like your fried eggs with bacon,  sausages or ham?

G: Bacon, please.

W: Would you like tea or coffee?

G: Coffee.

W: All right, Ma’am.

Notes 難點注釋

(1) sunny-side up 單煎一面的蛋

(2) 不同風味的菜點

     English-style breakfast     英式早餐

     Chinese breakfast          中式早餐

     Continental breakfast      歐式早餐

     American  breakfast        美式早餐

     buffet service             自助餐

     plate service              各客分餐

     cart service               客前分餐

（3）西餐的擺臺視屏

D. Listen and write down the useful expressions 聽寫常用句

   型

E. Culture Tips 文化小貼士

                                 吃西餐時常犯的五種錯誤

F. Role Play 角色扮演

Exercises 練習

1. Sentence Practice 

Listen, repeat and translate.

(1) May I take your order now?

(2) What would you like for your dessert?

(3) I’d like my steak well done.

(4) Please have a look at the menu. I’ll be right back.

(5) What would you like to drink?

2. Listening Comprehension

3. Reading Comprehension

      “Cool” is a word with many meanings. Its old meaning is used to express a       temperature that is a little bit cold. As the world has changed, the word has       had many different meanings. “Cool” can be used to express feelings of             interest in almost anything.

        When you see a famous car in the street, maybe you will say, “It’s           cool.” You may think, “He’s so cool,” when you see your favorite                 footballer. We all maximize  the meaning of “cool”. You can use it instead         of many words such as “new” or “surprising”. Here’s an interesting story         we can use to show the way the word is used. A teacher asked her students to         write about the waterfall (瀑布) they had visited. On one student’s paper was       just the one sentence, “It’s so cool.” Maybe he thought it was the best way       to show what he saw and felt.

        But the story also shows a scarcity of words. Without “cool”, some           people have no words to show the same meaning. So it is quite important to           keep some credibility. Can you think of many other words that make your life         as colorful as the word “cool”? I can. And I think they are also very cool.

  (1) We know that the word “cool” has had ______.

      A. only one meaning B. no meanings

      C. many different meanings D. the same meaning

  (2) In the passage, the word “express” means “______.”

      A. see B. show C. know D. feel

  (3) If you are ______ something, you may say, “It’s cool.”

      A. interested in B. angry about

      C. afraid of D. unhappy with

  (4) The writer takes an example to show he is ______ the way the 

      word is used.

      A. pleased with B. strange to

      C. worried about D. careful with

  (5) In the passage, the writer suggests(暗示) that the word “cool”______.

     A. can be used instead of many words 

     B. usually means something interesting

     C. can make your life colorful

     D. may not be as cool as it seems

4. Communicative Task

Situation: Tom Cruise (Room A101) wants to have breakfast in his room. He is                    calling the room service. He wants to have sandwich and coffee.