餐飲部Food and Beverage-中餐服務(wù)員Chinese Restaurant waitress

A. Working Procedures 工作程序

    Greet the guest

     Ask about reservation information

     Lead the guest to the table

     Take the order

     Serve the dishes

     Get the bill paid

B. Basic Vocabulary 基礎(chǔ)詞匯

C. Situational Conversations 情景對話

              Taking the Order 點餐

(W: Waiter; G: Guest)

W: May I take your order?

G: Yes. But I know little about Chinese food.

W: This is a Sichun restaurant. Most dishes are hot.

G: Great! I prefer hot food. What would you suggest to me?

W: what about some beef?

G: I don’t like beef.

W: what about fish?

G: All right. Fish would do me just fine. And give me a cup of tea.

W: OK. Your food will be served right away.

           Introducing Dishes 介紹食物

(W: Waiter; G: Guest)

G: Tell me, please, what is it?

W: It is chicken soup. At a restaurant that serves Cantonese, we usually start with soup.

G: Oh, this soup is delicious, and what’s that?

W: it’s “sweet and sour pork ribs”. It’s very popular here.

G: Yes, it tastes good.

W: There are “stir-fried rice”, “rolls”, and “dumplings”. Which do you prefer?

G: I think I try the dumplings.

W: Please help yourself to it.

G: Thank you. I feel so full. You’ve treated me to a very nice Chinese meal

               Having Breakfast 吃早餐

(W: Waiter; G: Guest)

W:  This is menu. What would you like to have?

G:  I don’t know what to have. If you don’t mind , I’ll just leave the choice        to you.

W:  With pleasure, sir. May I suggest steamed stuffed buns and deep-fried twisted dough sticks? They are popular breakfast among Chinese people.

G: Ok, anything to drink?

W: Yes, sir. We usually serve soya-bean milk and jellied bean curd. Which one do        you prefer, sir?

G: I’ll try the soya-bean milk this time.

W: So, that’s steamed stuffed buns and deep-fried twisted dough sticks, and a         soya-bean milk.

G: That’s right.

W: Thank you, sir. Just a moment, please.

Notes 難點注釋

(1) 主料(形狀)+(with)輔料      

    牛肉豆腐 beef with bean curd   

     西紅柿炒蛋 scrambled egg with tomato

(2) 主料(形狀)+(with/in)味汁      

   芥末鴨掌 duck webs with mustard sauce 

     蔥油雞 chicken in scallion oil 

(3) 烹法+主料(形狀)       

     軟炸里脊 soft-fried pork fillet      

     烤乳豬 roast  suckling pig 

(4) 烹法+主料(形狀)+(with)輔料      

仔姜燒雞條 braised chicken fillet with tender ginger 

(5) 形狀(口感)+主料+(with)輔料      

    水煮嫩魚 tender stewed fish      

    香煎雞塊 fragrant fried  chicken

（6）Tableware Taboos 餐具禁忌

D. Listen and write down the useful expressions 聽寫常用句型

E. Culture Tips 文化小貼士

   中餐座位位次排列

      宴請時，每張餐桌上的具體位次也有主次尊卑的分別。排列位次的基本方法有四條，即：左 高右低、中 座為尊、面門為上、觀景為佳。它們往往會同時發(fā)揮作用。

F. Role Play 角色扮演

Exercises 練習(xí)

1. Sentence Practice 

Listen, repeat and translate.

(1) What would you like to have, Sir?

(2) How would you like your eggs-scramble, fried or boiled, 

     Sir?

(3) Your order will be ready soon.

(4) I’m sorry to disturb you, but here is your room service.

(5) Thank your for using room service.

2. Listening Comprehension

Complete the dialogue.

Waiter: Excuse me,                             ?

Guest: Yes, I’d like roast beef steak.

Waiter:                          ?

Guest: Well done, please.

Waiter:                       .

Guest: Thank you.

Are you ready to order now?；  How would you like your steak? 

Your order will be ready in 10 minutes.

3. Reading Comprehension

       Shlander is a man from space. He thinks the people and things on the earth        are very strange. He is now writing a letter to his friend at home. Here is          part of his letter. Read it and answer the questions.

       Now I am in a strange world. It is very nice. There are many new things          here. There are many earth monsters here, too. The earth monsters look very          funny. They have just one head, two arms and two legs. They have thin               black strings on their heads. Some earth monsters have brown or yellow               strings. The earth monsters have a hole in their face. Every day, they  put         nice things and balls from the trees into the hole. They put water into the         hole, too. The earth monsters do not walk very fast. They move from place pace       in tin boxes.

       At night, the earth monsters like to look at a square window box. This box        has very small earth monsters in it.

(1) Shlander thinks the people and things on the earth are very _____.

      A. strange            B. nice  

      C. different          D. beautiful

(2) Shlander thinks man on the earth is ________.

     A. a monkey             B. a earth monster  

     C. a tin box        D. a strange world

(3) The earth monster doesn’t have ________.

     A. heads, arms and legs    

     B. brown or yellow strings on its head  

     C. a hole on its face                      

     D. a swing on its body

(4) The earth monsters don’t put ________ on their holes.

     A. nice things         B. balls             

     C. fire      D. water

(5) The square window box is ________. 

     A. a car or a bus    

    B. a very small earth   monster 

     C. a TV set         D. a radio

4. Communicative Task

Situation: A couple come to your Chinese restaurant for the first time. They are                not sure what to have. You should recommend some dishes for them.